For Site Browser Users
Click the hanger icon in the upper right-hand corner of the page to access your Closet. From your At-Home section click "Return Item" just below the item you would like to send back. Enter your feedback and click "Submit".
For App (iOS/Android) Users
From the app, click "My Closet" in the main navigation to access your Closet. From your At-Home section, click "Return" to the right of the item you would like to send back. Enter your feedback and click "Next". You may then scan the barcode on your return bag to be able to track your return on its way back to us. You can also click "Skip" in the upper-right corner if you do not want to track your return. You may return additional items by clicking "Return It" next to another item you would like to return.
If you are experiencing difficulties, email us at firstname.lastname@example.org or please call us at 1-866-445-1623. Our regular support hours are Monday - Friday, 9:00 AM to 5:00 PM ET.